24/7 Emergency Service
Door or Dock Down? Call Us Now.
Equipment fails at night and weekends too. Every hour a door or dock is down costs you labor, schedule, and customer trust. Prime answers live 24/7 and dispatches stocked trucks to get you back online.
Emergency Hotline
Call us 24/7 — operations don't stop
Common Situations
When to call.
If your facility's flow has stopped because of a door or dock failure, we should be your first call. Our dispatchers prioritize based on operational impact.
- Overhead door stuck open or closed
- Broken torsion or extension spring
- Cables off the drum or snapped
- Door off track after impact
- Dock leveler won't raise or lower
- Hydraulic fluid leak at the dock
- Vehicle restraint failure
- Fire door stuck or won't close
- Rolling steel door jammed
- Damaged dock seal or bumper
Our Process
From call to back-in-service.
Call Dispatch
Reach a live person at our emergency line — no voicemail tree.
Truck Rolling
Closest stocked service truck is dispatched immediately.
On-Site Repair
Most issues resolved on the first visit from truck inventory.
Return to Service
Documented repair and same-day return to full operation.
Need service now? Skip the form — call us.
For active emergencies, the phone is always faster. Use the form for non-urgent service requests and quotes.
+1 (551) 426-3018Non-Urgent Service Request
Send us details
We respond to all inquiries within 2 business hours.
No obligation.